O’lavanda Signature is committed to protecting your privacy. This policy outlines how we handle your personal information.

 1. Information We Collect

We collect personal information necessary to process your orders, including:

* Contact Information: Name, email address, phone number.

* Recipient Information: Name, address, and phone number of the gift recipient.

* Payment Details: We do not store sensitive payment information (like full credit card numbers); these are processed securely by third-party payment gateways.

2. How We Use Your Information

Your data is used solely for the following purposes:

* Processing and fulfilling your gift orders.

* Communicating order status, delivery, and customer service issues.

* Sending promotional emails only if you have opted in.

 3. Data Sharing

We will not sell, trade, or rent your personal identification information to others. We only share information necessary with third parties (like delivery services) to fulfill your order.

 4. Data Security

We employ appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Returns, Exchange, & Refunds Policy

Due to the personalized and bespoke nature of our business, our policy is as follows:

 1. Bespoke and Custom Items

* Non-Returnable: All bespoke, custom-made, or personalized gifts are final sale and are not eligible for returns, exchanges, or refunds, except in the case of damage or defect upon arrival.

 2. Damaged or Defective Items

* Reporting: If a gift arrives damaged or defective, you must notify O’lavanda Signature within 48 hours of receiving the package.

* Evidence: Photographic evidence of the damage to the item and the packaging must be provided.

* Resolution: Upon verification, we will offer a replacement of the damaged item(s) or a full refund for the cost of the damaged item(s).

3. Refund Process

* Refunds will be processed back to the original method of payment within 7-14 working days of approval.

* Cancellations: If you cancel a bespoke order after the sourcing or customization process has begun, any deposit paid may be forfeited to cover costs incurred.